EXCELLENT  
  
 Based on 13 reviews 
 
 
  
 
 
 
 
 
 
 
 
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Tania Moeykens 
 
 
 
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I wouldn’t have been able to navigate this incredibly difficult transition without Melanie. She successfully found the perfect place for my parents to move into, coordinated the move, and took care of all the paperwork an d odds and ends that I just couldn’t handle. Even more valuable was the emotional support she provided. Melanie was there in every way possible when I needed her ❤️.
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Lahana Grey 
 
 
 
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Melanie has been brilliant in aiding my move into my new residence. All done remotely as I have been in another country. Kept me updated as furniture arrived and arranged all the unpacking and handling large and small details. Felt so cared for and secure knowing that she had me covered. Extremely Grateful  for her service.
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 C Hall 
 
 
 
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Melanie provided helpful guidance as I navigated my mother's dementia care journey and the many decisions that came with it. Her planning advice was thoughtful and practical, and gave me a framework to move forward with greater confidence.
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Tuffy McPherson 
 
 
 
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Melanie is fantastically patient and tireless in helping her clients, especially with CRA-related matters.
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Mary-Ellen Echle 
 
 
 
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Melanie is a person of solid moral fibre and is ideally suited for her role as a business owner focusing on the delicate and complex nature of her Seniors Consulting Practice. She has the necessary professional skills and certifications to provide and guide her clients while also providing exemplary and attentive care. I have seen Melanie in action as a Senior Banker helping customers excel and execute their plans by partnering with them to achieve their goals. As her former Manager, it was a pleasure to have her on my Team and witness her in action on a daily basis. We could always rely on Melanie to drive results, provide a positive customer experience and be the ultimate Team Leader. She led by example and helped her Team be more successful while achieving her own success. Her ability to work positively with others in a Team setting differentiates her Consulting Practice as she has the skill set to implement this with families and other professionals. I received many acknowledgements validating her level of customer service, teamwork and professionalism from both clients and colleagues and she in turn won numerous recognition awards. I am very pleased to recommend Melanie as a trusted advisor for Seniors and am confident that she will continue to bring her passion and professionalism to ensure the best for her clients. Mary Ellen Echle Asst. Vice President (Retired) Canadian Western Bank - Vancouver Island (merged with National Bank)
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Jennifer Abbs 
 
 
 
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Navigating life’s transitions can be overwhelming, but with Melanie and NextStep, you don’t have to do it alone.  Her professionalism, compassion, and expertise make her an invaluable guide for seniors and their families.  I trust my own clients to her, knowing that she will provide the care and support they need.  Whether it’s organizing a move or simply having a trusted advocate, Melanie ensures a smooth, stress-free process.  I highly recommend giving NextStep a call.
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Dawn Macleod 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
Mel from Next Steps has provided exceptional support to two seniors in my family. Her genuine passion for meaningful advocacy, combined with her professional and thoughtful approach, offered both our family and the seniors much‑needed guidance and reassurance. Mel took the time to research retirement communities in Victoria, BC that aligned with our budget and met the unique needs of each family member. Her dedication to listening and advocating—particularly for one family member who was strongly resistant to long‑term care—helped them feel heard and ultimately willing to visit potential facilities. This was a significant milestone for our family, and I am deeply grateful. Having Next Steps as a knowledgeable, neutral partner has greatly eased the stress of navigating healthcare decisions, downsizing, and the transition into retirement living. Their support has saved us considerable time and energy. I highly recommend reaching out to Mel to discuss your family’s needs.
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Blake MacKenzie 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
I cannot recommend NextStep in Victoria highly enough for anyone navigating a major life transition. Melanie is an absolute standout, truly top of her class. She brings a level of professionalism and expertise that is rare to find. What impressed me most was her ability to guide us through what is inherently a difficult and emotional stage of life with such grace and composure. The entire team at NextStep operates with a profound sense of integrity and empathy. They understand the nuances of client care, ensuring that every individual is treated with the utmost respect and dignity throughout the process. Their approach is not just about the logistics; it’s about providing peace of mind during a sensitive time. If you are looking for a service that combines high-level proficiency with genuine compassion, Melanie and the NextStep team are the gold standard.
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Ericka MacKenzie 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
I highly recommend Melanie Murray, her team and professional network. Melanie’s people-first, proactive approach ensures clear communication and meaningful support at every level of need. She has a way of making you feel informed, supported, and never alone throughout the entire process. She truly cares about the people she works with and the community she serves. You would be so lucky to have her on your team!
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Carly & Philip 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
We would highly recommend working with Melanie Murray and her trusted professional team.  Melanie's proactive communication and support has gone a long way in helping us come up with plans and find resources that have supported our family members, friends and clients.